Information Technology

Information Technology photo

The IT department at BBC&S is responsible for the computer and network systems on campus. We provide students with both wired and wireless access to our Internet connection, which operates at 100 Mbps. We also handle the creation and replacement of student ID cards. If, at any point, you have a question that we have not addressed, please contact us at helpdesk@bbc.edu or 570.585.9259. We will be happy to help.

FREQUENTLY ASKED QUESTIONS

What do I need to connect to the internet while on campus?
How do I connect to the Internet once I am on campus?

Do you have wireless access?

What is the acceptable use of the internet?

What are the Operating System requirements?

Is it possible to purchase discounted software?

I want to buy a new computer for school. What do you recommend?

Do you provide support for student computers?

Can I bring my own phone?

What happens if I lose or break my student ID card?

My card is still intact but it won’t scan. What is wrong?

Can I borrow my friend’s ID card if mine is broken?

Do we get a new ID card every year?

When do I get my BBC&S email address?
Can I use a personal email address instead of my new BBC&S email address?
What happens if I lose my email password?
Who do I contact if I have a problem with the portal?
Who do I contact if I have a problem with Moodle?
What if I have more questions?


What do I need to get on the Internet from my dorm room?
1. A Network Connection
While on the grounds, you will have access to a campus-wide wireless network – a wireless network card is essential. Nearly all portable electronics – such as laptops, tablets, and “smart” devices – already have wireless capability, so nothing further is required. Traditional desktop computers and very old laptops may not have this ability “built-in,” but a wireless card can be purchased at many major retailers or electronics stores.
In addition, the dorms rooms are equipped with a wired network connection which requires a network (LAN) card and a network cable. These items can be purchased at most major retailers and electronics stores.

2. Anti-Virus Software
Anti-virus software is essential to prevent computer infections and stop the spread of malicious software across the network. Much like vaccinations, your antivirus software protects you and others from threats and requires very little effort. If you do not already have antivirus software installed, please check these free products. If you prefer a more robust program, please contact the IT Helpdesk for recommendation. Please note that the more protection a program offers, the more it (usually) costs.

For Windows XP, Vista, 7, and 8
Microsoft Security Essentials
Comodo Antivirus for Windows

For OS X
Clam X AV
Comodo Antivirus for Mac

For Linux (Debian- and Ubuntu-based)
Clam AV
Comodo Antivirus for Linux



How do I connect to the Internet once I am on campus?
Connecting to the network is as simple as plugging your network cable into the port in your dorm room or connecting to the wireless network labeled “Student”. No special authentication or access codes are needed.

Do you have wireless access?
While on the grounds, you will have access to a campus-wide wireless network.

What is the acceptable use of the internet?
To understand BBC&S expectations check out the Acceptable Network Usage Policy.

What are the Operating System requirements?
No special operating system is required. We do, however, recommend the use of Microsoft Windows 7, Apple OS X (latest version), or Ubuntu Linux and its derivatives.
Please note that Server systems are not permitted with any Operating System. This includes all versions and components of Windows Server, Windows Small Business Server, OS X Server, Linux servers, “*NIX” servers, BSD, and all others. If you are unsure, please contact the Helpdesk.

Is it possible to purchase discounted software?
After enrolling, you will be eligible to receive student discounts on software through http://www.selectstudent.com/aicup
(After selecting Baptist Bible College of Pennsylvania from the school list, do not click "GO." You will automatically be sent to the site).

I want to buy a new computer for school. What do you recommend?
This decision is completely up to you and what you are most comfortable with using, however, most students will find that a laptop is more convenient that most other types (including desktops and tablets). This allows a “full featured” computer experience while still providing the portability to work around campus in the library, Underground Café, and other locations outside of the dorm room.

Baptist Bible College has chosen to use a variety of computers and solutions from both Dell and HP. These are reliable and well established manufacturers with a reputation for quality products and reasonable prices. We recommend the purchase of a 3-year warranty with any new or refurbished computer (when possible).

Do you provide support for student computers?
At this time we do not provide technical support for student computers. Our helpdesk technicians may offer informal suggestions but they are not authorized to provide technical assistance to students.

Can I bring my own phone?
With the overwhelming number of students who carry cell phones and the dramatic shift away from the use of dorm phones, we no longer provide students with an active phone jack to be used with their own phone. Instead, if a student wants a dorm phone, they can contact the helpdesk to request one for the semester. IT leases these phones to students for a fee of $50 per semester. This includes the phone and free local calling only.

What happens if I lose or break my student ID card?
Student ID cards are used to gain access to the cafeteria and the girls’ dorms. They are also used for attendance tracking in certain classes including chapel. It is very important that every student carry this card with them at all times. If the card is lost or broken, the student must immediately report it to IT and request a new one. A fee of $20 will be required when the card is requested. This fee covers the material costs of the card only.

My card is still intact but it won’t scan. What is wrong?
Even if a card is still in one piece, the proximity band inside the card may be damaged. Once this band is damaged, the card needs to be replaced. This damage can come from flexing the card.

Can I borrow my friend’s ID card if mine is broken?
No. Each card is uniquely tied to the individual it represents. Borrowing someone else’s card may appear to work but it will cause problems for you and your friend in our system.

Do we get a new ID card every year?
No. Because of the cost of these proximity cards, we only issue a card to a student when they first start attending. This card is theirs to safeguard as long as they attend BBC.

When do I get my BBC&S email address?
Students are issued a BBC email address ten days before the start of their first term at BBC&S. This email address is given to you as a lifetime email address. When the address is generated, an email will be sent to you via the email address you used when you enrolled at BBC&S. The email address will be in the format of your first name dot your last name at my.bbc.edu (for example, john.smith@my.bbc.edu).

Can I use a personal email address instead of my new BBC&S email address?
In order to ensure that we have the proper address for each student, we require the use of the BBC&S email address (@my.bbc.edu) for all official communication. These accounts use the well-known Google Apps platform and can be linked with an existing Google account for convenience.

What happens if I lose my email password?
Not a problem. Simply contact the helpdesk at 570.585.9259 and we will be happy to assist you.

Who do I contact if I have a problem with the portal?
If you lose your portal password, you can request that it be reset online. That will send an email to your BBC&S email address. If you need further assistance, you can contact the helpdesk at helpdesk@bbc.edu or at 570.585.9259.

Why doesn’t portal seem work right? (Problems with Portal)
The Portal service is not yet compatible with Internet Explorer 10. Internet Explorer 10 is found on most versions of Windows 7 and Windows 8. Please use a different web browser as we continue to work with the software vendor. For more information, please visit the Helpdesk news article at http://helpdesk.bbc.edu/v4/index.php?/News/NewsItem/View/14

You can Download Google Chrome or Download Mozilla Firefox

Who do I contact if I have a problem with Moodle?
For eLearn issues, you can contact Erica Vail at evail@bbc.edu.

What if I have more questions?
If you need more personalized assistance, please feel free to call us at 570.585.9259 or email us at helpdesk@bbc.edu. We are here to help.

 

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