Information Technology
The IT department at BBC&S is responsible for the computer and network systems on campus. We provide students with both wired and wireless access to our Internet connection, which operates at 100 Mbps. We also handle the creation and replacement of student ID cards. If, at any point, you have a question that we have not addressed, please contact us at helpdesk@bbc.edu or 570.585.9259. We will be happy to help.
FREQUENTLY ASKED QUESTIONS
What do I need to get on the Internet from my dorm room?
How do I connect to the Internet once I am on campus?
Do you have wireless access?
What is the acceptable use of the internet?
What operating system do I need?
Is it possible to purchase discounted software?
I am buying a new PC for my child. What should I buy?
Do you provide support for student computers?
Can I bring my own phone?
What happens if I lose or break my student ID card?
My card is still intact but it won’t scan. What is wrong?
Can I borrow my friend’s ID card if mine is broken?
Do we get a new ID card every year?
When do I get my BBC&S email address?
Can I use my personal email address instead of my new BBC&S email address?
What happens if I lose my email password?
Who do I contact if I have a problem with the portal?
Why doesn’t portal seem work right? (Problems with Portal)
Who do I contact if I have a problem with Moodle?
What if I have more questions?
What do I need to get on the Internet from my dorm room?
1.Anti-Virus Software – We require that all students have an anti-virus software installed and updated on their computers in order to access the network. This can be purchased at any electronics store or downloaded off of the Internet. Some of our staff use a free version called AVG for their home computers. This is a cost-effective way to make your computer safe.
2.
Network Card – Each dorm room has two network ports (one for each resident). Most computers will have an Ethernet card already installed, but it is a good idea to double-check before arriving on campus. All buildings on campus are also equipped with wireless access points, including dorms.
3.
Network Cable – Don’t overlook this necessary part of the setup. These cables can be purchased at most electronic stores. We recommend that you purchase a cable that is at least ten feet long so that you have flexibility in arranging your room. Having a wired connection is at least a good backup to using the wireless network. Heavy loads may make certain wireless network segments slower at times.
How do I connect to the Internet once I am on campus?
Connecting to the network is as simple as plugging your network cable into the port in your dorm room or connecting to the wireless network labeled “Student”. No special authentication or access codes are needed.
Do you have wireless access?
All of our buildings offer wireless Internet access.
What is the acceptable use of the internet?
To understand BBC&S expectations check out the Acceptable Network Usage Policy.
What operating system do I need?
We do not have a preferred operating system.
*Please note: The following operating systems are not allowed on campus: Windows 2000 Server, Windows 2003 Server, Windows 2008 and all other server operating systems.
Is it possible to purchase discounted software?
After enrolling, you will be eligible to receive student discounts on software through http://www.selectstudent.com/aicup
(After selecting Baptist Bible College of Pennsylvania from the school list, do not click "GO." You will automatically be sent to the site).
I am buying a new PC for my child. What should I buy?
While the choice is up to you, we have noticed consistently low prices and high quality from Dell. . The current trend in college students is to purchase a laptop for school use. This allows the student to work in the library, the Underground Café, or other convenient areas beyond just the dorm room. We do recommend purchasing a good warranty with whatever you buy in order to insure your investment.
Do you provide support for student computers?
At this time we do not provide technical support for student computers. Our helpdesk technicians may offer informal suggestions but they are not authorized to provide technical assistance to students.
Can I bring my own phone?
With the overwhelming number of students who carry cell phones and the dramatic shift away from the use of dorm phones, we no longer provide students with an active phone jack to be used with their own phone. Instead, if a student wants a dorm phone, they can contact the helpdesk to request one for the semester. IT leases these phones to students for a fee of $50 per semester. This includes the phone and free local calling only.
What happens if I lose or break my student ID card?
Student ID cards are used to gain access to the cafeteria and the girls’ dorms. They are also used for attendance tracking in certain classes including chapel. It is very important that every student carry this card with them at all times. If the card is lost or broken, the student must immediately report it to IT and request a new one. A fee of $20 will be required when the card is requested. This fee covers the material costs of the card only.
My card is still intact but it won’t scan. What is wrong?
Even if a card is still in one piece, the proximity band inside the card may be damaged. Once this band is damaged, the card needs to be replaced. This damage can come from flexing the card.
Can I borrow my friend’s ID card if mine is broken?
No. Each card is uniquely tied to the individual it represents. Borrowing someone else’s card may appear to work but it will cause problems for you and your friend in our system.
Do we get a new ID card every year?
No. Because of the cost of these proximity cards, we only issue a card to a student when they first start attending. This card is theirs to safeguard as long as they attend BBC.
When do I get my BBC&S email address?
Students are issued a BBC email address ten days before the start of their first term at BBC&S. This email address is given to you as a lifetime email address. When the address is generated, an email will be sent to you via the email address you used when you enrolled at BBC&S. The email address will be in the format of your first name dot your last name at my.bbc.edu (for example, john.smith@my.bbc.edu).
Can I use my personal email address instead of my new BBC&S email address?
In order to ensure that we have the proper address for each student, we require the use of the BBC&S email address for all official communication.
What happens if I lose my email password?
Not a problem. Simply contact the helpdesk at 570.585.9259 and we will be happy to assist you.
Who do I contact if I have a problem with the portal?
If you lose your portal password, you can request that it be reset online. That will send an email to your BBC&S email address. If you need further assistance, you can contact the helpdesk at helpdesk@bbc.edu or at 570.585.9259.
Why doesn’t portal seem work right? (Problems with Portal)
The Portal service is not yet compatible with Internet Explorer 10. Internet Explorer 10 is found on most versions of Windows 7 and Windows 8. Please use a different web browser as we continue to work with the software vendor. For more information, please visit the Helpdesk news article at http://helpdesk.bbc.edu/v4/index.php?/News/NewsItem/View/14
You can Download Google Chrome or Download Mozilla Firefox
Who do I contact if I have a problem with Moodle?
For eLearn issues, you can contact Erica Vail at evail@bbc.edu.
What if I have more questions?
If you need more personalized assistance, please feel free to call us at 570.585.9259 or email us at helpdesk@bbc.edu. We are here to help.